Welcome Letter for new staff
Welcome to Texas School for the Deaf!
You work in the departments that I support & service, which is
one of the following areas:
Athletics Lower School Upper School Admin Elementary | Portables (laptops) Ranger Center (Deaf Smith Center) HS Dorms Special Needs Department |
I also do Tech support on TSD supplied Blackberry pagers, sorry I cannot do personal pagers
TSD Standard login for computers & Jabber is usually first name, last name is John.Doe and your password ••••••••••••
Your email is [email protected] and your password is ••••••••••••. Check your email at http:// webmail.tsd.state.tx.us
You may change your password if you desire.
You may summon my help by going to
https://helpdesk.tsd.state.tx.us/
This webpage only works internally on campus, your login is the same as your login name for the computers that I’ve attached to this, and the password will be the same also.
Your first time logging in will require you to fill out some basic information, such as location – this will help me greatly in finding you quickly and resolving your computer issues.
When you fill out a helpdesk ticket, please take the time to fill all information
Problem Type, please try to choose the one closest to your issue.
Filler #1
you will get a another window popping up after this, here is an example
Filler #2
Usually, Priority is set at Standard, I will respond to all, sometimes selecting type to Emergency will hasten support, but I do come rather quickly.
Filler #3
You may also add your supervisor’s email address in the box below, or whatever person you want this information to go to
Filler #4
After you’re complete, click save.
you will get an confirmation webpage that says the following… (the ticket number will be different each ticket, below is just an example)
Filler #5
Any questions, feel free to contact me.
Clyde Egbert
System Support Specialist
Jabber ID – [email protected]